سياسة الارجاع والاستبدال-Refund Policy

Refund & Return Policy

At Hifrel, all items are produced and printed specifically per order, and we do not keep pre-made stock. Therefore, we accept returns or exchanges only if an item is defective or arrives damaged.

Eligible Cases

Returns or exchanges are accepted only in the following cases:

• A clear manufacturing defect (e.g., torn fabric, faulty stitching, abnormal print defect).
• The item arrives damaged due to shipping.
• You received a different item than what you ordered.

Not Eligible

Returns or exchanges are not accepted in the following cases:

• Change of mind or not liking the product.
• Incorrect size selection.
• Items that have been used, washed, or have tags or original packaging removed.

Size Selection Responsibility

• Please review the size guide on the product page carefully before placing your order.
• The customer is responsible for selecting the correct size before checkout.
• Returns or exchanges are not accepted if the issue is due to incorrect size selection.

Reporting Window

Any issue must be reported within 24 hours of receiving your order, along with clear photos showing the issue.

How to Request a Return or Exchange

Please contact us via:

• Contact Us page

Please include:

• Order number
• Clear photos showing the issue
• A brief description of the problem

Refund or Exchange

Once the issue is reviewed and confirmed, we will provide either a replacement or a refund, depending on the case. Review may take 1–3 business days.

Shipping Costs

If a manufacturing defect or shipping damage is confirmed, we will cover the applicable return or exchange shipping costs.